Frequently Asked Questions

Product Information

How do I care for my products?

Clean and oil your shears daily.

  1. Wipe blades with alcohol and a soft cloth.
  2. Apply a drop of shear oil near the pivot point. 
  3. Open & close the shears 5-10 times to distribute oil evenly.

Have your shears sharpened every 3 to 6 months. 

  • Heavy use (5+ cuts/day): Sharpen every 3–4 months.
  • Moderate use: Sharpen every 6 months.
  • Occasional/personal use: Sharpen once a year.
  • Thick or coarse hair: Sharpen every 2–3 months. 
How to tell if shears need sharpening.
  • Increased effort: You have to push or fold the hair to cut it.
  • Uneven cuts: The cut is not clean and precise.
  • Dropping them: A drop can cause a nick that requires immediate attention.
  • Wet tissue test: Sharp shears will cut wet tissue cleanly. If they tear it, they need sharpening. 

My shears feel dull or aren’t cutting smoothly.

Fix: Adjust the tension screw
How?

  1. Hold your shears open at a 45° angle.
  2. Let go of the handle. If the blade closes completely, the tension is too loose. 
  3. Tighten the tension screw slightly (right = tighter, left = looser). 
  4. Test again. Shears should close about ⅔ of the way.

My shears pull or fold the hair instead of cutting.

Fix: Clean & oil your shears
How?

  1. Wipe blades with alcohol and a soft cloth. 
  2. Apply a drop of shear oil near the pivot point. 
  3. Open & close the shears 5-10 times to distribute oil evenly.

My shears are stiff and hard to open.

Fix: Loosen the tension screw slightly and add a drop of oil.

 

Shipping & Delivery

When will I receive my shears?

In-Stock Items: Typically ship within 1 week via standard shipping.

Ordered Items: Expected to arrive in the U.S. within 3-4 weeks, followed by standard shipping to your location.

Tracking: A tracking number will be provided once your shears are prepared for shipment.

Do you ship internationally?

Please contact us for international shipping options and rates.

 

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods at checkout.

Can I modify my order after placing it?

Please contact us immediately if you need to make changes. We'll do our best to accommodate requests before shipping.

 

Returns & Exchanges

Please see our refund policy here